Refund policy

1. Product Integrity and Health Standards:

We specialize in offering intimate products for personal use. Similar to a clothing retailer's policy on underwear returns, we accept returns only for items that are faulty or damaged during shipping. This policy is in place to prioritize your well-being. Our sex toys, adult products, and lingerie are dispatched in premium, professional packaging. Due to the nature of these items, determining if they have been opened, used, or tampered with can be challenging. To uphold health and safety standards, we cannot accept returned goods, regardless of claims of unused status. This policy ensures that every product you receive is brand new and of the highest quality. Many of our toys include a one-year manufacturer's warranty, demonstrating our commitment to providing products in optimal working condition.

2. Faulty Toy Replacement:

We stand by our commitment to replace any faulty toy within one year from the date of purchase. If your toy exhibits issues within the first month, we will promptly dispatch a brand new replacement and arrange for the collection of the faulty item. Please contact us via phone call, email, or live chat as soon as you encounter any problems, and we will expedite the resolution for you.

3. Unopened Parcel Returns:

If your parcel is in transit or has recently arrived and remains unopened in its courier bag, you can return the products for a credit voucher or refund. A 10% handling fee will be applied to all returns, and the parcel/item must be returned in good, sealed condition to qualify. These measures are in place to verify that items have not been opened or tampered with. It's important to note that returns cannot be accepted for intimate items once their packaging has been removed, unless the items are found to be faulty.

4. Lingerie Return Policy:

Regrettably, we cannot process returns for opened or unpackaged lingerie items. We trust you understand the sensitivity of this policy. To ensure you receive the perfect fit, exercise caution when ordering lingerie. Utilize our sizing guide and helpline for assistance. If uncertainties arise, don't hesitate to reach out to us. We are dedicated to ensuring you love the lingerie you purchase, and our team is ready to provide assistance. Your satisfaction is our priority.